candidati

Descrierea postului:

• Inbound/ Outbound calls to and from customers communicating the collection proceedings, prevent future delinquencies, create awareness and educate the clients regarding the necessity of paying and consequences if not;
• Make all efforts to contact the client, including investigations for new contact details, and to recover the amounts in default;
• Follow the daily productivity targets and deadlines as established and communicated by the Retail Collection Manager / Team Leader according to the volume of activity, desired productivity results and workload capacity;
• Assist the Collection Manager/ Team Leader to develop and improve collections strategies, collection tools, collection policy and operational procedures to maximize results;
• Maintain strict confidentiality on all accounts and bank policies;
• Keep free flow of information between colleagues and with supervisor;
• Provide timely and accurate feedback regarding: the special cases found and own work status; possibilities for work improving and maximising results, processes and/or clients approaches, special situations that can constitute an impediment or an possible acceleration of their work;
• Written communication (including handling prejudice file for insurer, setoff – write off etc.)
• Identify the training necessities within the department, request/prepare and present to the Manager training materials, sessions and tests, provide periodical update on the information necessary in the collectors’ work, coaching the team members for permanent professional development;

• Provide different reports when necessary(e.g. MIS, pledges reports etc.)

Cerinte:

• University degree in Economics;
• Minimum 1 year in a Collection Department;
• Positive , reliable , professional and co-operative attitude;
• Very good communication skills
• Focus on achieving results;
• Investigative spirit;
• Team worker;

• Descipline and responsible person.