candidati

Descrierea postului:

• Co-operates with Head Office departments regarding changes of IT RF model;
• Co-operates with regional IT/IRM departments regarding risk governance projects implementation;
• Maintains the log of incidents, problems and solutions for CMDB and IT RF reporting;
• Performs troubleshooting of found problems related to the IT RF reports;
• Provides introduction and training for regional branches to the IT RF methodology;
• Develops implementation documentation for risk governance projects;
• Provides practical, hands-on help to the branches in CEE with the implementation of IRM – related tooling; processes and systems according to the planning
• Acts as 2nd line of support for such systems if 2nd line is not established with other providers;
• Communicates with services/systems suppliers (internal and external) ensuring good knowledge of related products;

• Coordinates with Service Management for the services provided or received.

Cerinte:

• Advanced level experience in Excel (pivot tables, reports, middle macros skills, basic Excel VB skills);
• Knowledge and experience in networks and telecommunications;
• Ability to analyze and resolve problems related to application’s and infrastructure;
• High Technical Education;
• Work experience at least 5 years in IT area;
• Experience in providing support to the end users;
• Ability to work in team;
• Experience participating in IT projects;
• Good report writing skills;
• Fluent English;

• Good communication skills.